FAQ - Frequently Asked Questions
What is The Maker Deli all about?
The Maker Deli is an online store for art journaling and mixed media supplies. But it's not just any store. Our focus is on high-quality, one-of-a-kind art supplies that have been designed by artists for artists like us. Similar to a food deli, at The Maker Deli you can find those things that you don't get anywhere else. It's also a source of inspiration with technique ideas, tutorials and videos coming out on a regular basis. We are calling them Art Recipes and you can find them in the Recipe Book (which is located on Josefine's blog holylise.com).
Who are we?
We are Josefine (the owner - or Chef), Nate (also known as Mr. Josefine) and Freedom (our paw-some supervisor).
Josefine is an avid art journaler and mixed media artist that started crafting in 2014. Since then she has shared her tutorials on her blog and on YouTube, worked with several vendors as a design team member and taught classes locally and online.
Nate is Josefine's husband and has supported her from day one. He might even be the bigger enabler from these two. Inspired by the latest advancements in technology and watching Josefine being crafty, he started experimenting with 3D printers, air brushing and resin art.
Freedom is a Rat Terrier girl that loves to spend time in the craft room, mainly sleeping, but sometimes approving the projects of Josefine and Nate.
In case we are not saying it often enough - thanks for supporting our small business!
We ship from the US and will try to ship every order within one business day.
Please keep in mind that this store is not our only job. We have to spend parts of our day in a different office, but we are committed to getting your order to you as quickly as possible. Once fulfilled, you will get a tracking number for your order, so you don't have to stalk your mail man (or woman).
If you order from overseas, you might get charged with a custom and VAT fee. This fee is different for every country and is not part of our shipping cost.
What if I'd like to recommend an artist or product?
That would be great! We'd love to hear from you. Please fill out the Contact Us form and we'll take a look.
Is there something that you would like to order, but can't find? Contact us and send us some details about the product and we will check, if we can get it for you.
Currently, we don't offer gift cards. Once we add them to the store, we will let you know.
You can can find our refund details here.
In short: nearly every unused, unpacked, non-sale item can be returned within 30 days of purchase (details can be found here). Please send an email to firstname.lastname@example.org before sending anything to us.
You can can find our privacy details here.
Terms & Conditions
You can can find our terms & conditions here.